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Shipping & Returns Policy

Here’s a professionally written Shipping & Returns policy for your jewelry e-commerce website, tailored to your requirements:

At HK LIANTUO LIMITED, we strive to ensure your shopping experience is seamless and satisfying. Please review our Shipping & Returns policy below for detailed information on delivery, refunds, and exchanges.

Shipping Policy

Processing & Delivery Times

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • Delivery times vary based on your location and shipping method selected at checkout.
  • Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Rates & Methods

  • Shipping costs are calculated at checkout based on weight, destination, and selected service.
  • We offer standard and expedited shipping options (where available).
  • International shipments may be subject to customs fees, which are the customer’s responsibility.

Returns & Refunds

14-Day Hassle-Free Returns

We offer a 14-day return policy from the date of delivery for unused, undamaged items in their original packaging with tags attached.

Conditions for Returns:

  • Items must be in resalable condition.
  • Proof of purchase (order number or receipt) is required.
  • Final sale items (e.g., personalized/custom jewelry) are non-refundable.

Refund Processing Time

  • Once we receive and inspect your return, refunds may take up to 14 business days to process.
  • For PayPal refunds, processing may take 14–30 days, depending on your region’s financial regulations.

Return Shipping Costs

  • Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., wrong or defective item).
  • We recommend using a trackable shipping method, as HK LIANTUO LIMITED is not liable for lost return packages.

Refund Methods

  • Refunds will be issued to the original payment method.
  • Store credit may be offered at our discretion.

How to Initiate a Return

Step-by-Step Process:

  1. Contact Us: Email contact@abasketmall.com within 14 days of delivery with your order number and reason for return.
  2. Receive Approval: Our team will review your request and provide a Return Authorization (RA) number and instructions.
  3. Ship Your Return: Securely pack the item(s) and include the RA number. Ship to the address provided.
  4. Refund Issued: Once received and verified, your refund will be processed within the stated timeframe.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us immediately at contact@abasketmall.com. We will cover return shipping costs and expedite a replacement or refund.

Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original purchase and place a new order.

Questions?

For further assistance, contact our customer service team at contact@abasketmall.com.